Your Satisfaction is Our Success.
We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. Our friendly and knowledgeable sales staff is available to help you find the product that is best for you. Every product we ship is factory-sealed and covered by the manufacturer's warranty.

Sehi Computer Products Return Policy

Dead On Arrival:

All products received dead on arrival must be reported within 15 days of receiving product at shipping point.

Damaged in Shipment:

All products damaged in shipment must be reported to carrier within 48 hours. Sehi must also be contacted. Products that contain hidden damage must be reported to Sehi within 15 days of receiving product at shipping point.

Over Shipments:

All products received as over shipments must be reported to Sehi within 15 days.

Duplicated orders:

All orders that are shipped in duplication must be reported to Sehi within 15 days.

Customer Satisfaction:

Customer satisfaction issues will be handled case by case. Customer Satisfaction varies by manufactures and previous purchases of each manufacture products. Sehi must be contacted within 10 days of receiving product in order to contact manufacture and file a customer satisfaction request. Sehi cannot guarantee a full credit or return of a customer satisfaction issue. Sehi will, however, make our best effort to resolve all customer satisfaction issues. A restocking charge could be assessed.

Warranty Returns:

Sehi follows and passes on all manufactures warranties. Policies differ for each manufacture and Sehi is held by the guidelines of the individual manufactures. All warranty issues must be reported to Sehi within 25 days of invoice date. Some products may require you to go directly to the manufacturer or to the nearest authorized service center.  Most manufactures request that the end user contact the manufactures technical support directly so a diagnosis can be made and a case number given to the end user for warranty exchange, replacement or repair.

1. Requirements- Purchaser must obtain a valid Return Material Authorization (“RMA”) number from Sehi for all returns.  RMAs will be issued, at Sehi’s sole discretion, in accordance with these terms and conditions.  Purchaser must provide its account number and all other information as required by Sehi for all returns.  RMAs are valid for twenty (20) calendar days from the date of issuance.  Purchaser must allow for in-transit time for Products to be returned to Sehi, as Sehi must physically receive Products within the twenty (20) calendar days.  RMAs will be issued for authorized returns under one of the following categories: (i) defective Products, (ii) stock balancing, (iii) billing or shipping discrepancies, or (iv) Damaged Product.  Purchaser is responsible for ensuring that the RMA number is clearly visible on the address label of the Product packaging when it is returned to Sehi.  Sehi will refuse delivery of any boxes without a valid, clearly visible RMA number as noted above.  Overgoods are unauthorized returns.  Any Products received by Sehi (i) without a valid RMA number, including Product shipments refused by Purchaser or Purchaser’s customer except those damaged in transit from Sehi to Purchaser or from Sehi to Purchaser’s customer, (ii) later than twenty calendar (20) days from the RMA date, or (iii) in a condition unsuitable for resale (excluding defective Products), will be considered Overgoods.  Sehi will return Overgoods to Purchaser or Purchaser’s customer, and will charge Purchaser a $50 processing fee per shipment plus related freight charges.  If Purchaser refuses the shipment of Overgoods from Sehi or returns the Overgoods to Sehi a second time without Sehi’s prior authorization, Purchaser agrees to relinquish all right and title to and waives all claims against Sehi for credit related to such Products.  Notwithstanding anything to the contrary, Sehi reserves the right not to authorize the return of Products that are no longer in production or are being produced or published by a manufacturer or publisher that (i) is insolvent, (ii) has declared bankruptcy, or (iii) will not accept returns from Sehi.

2. Defective Product Returns- Defective returns are only for Products purchased from Sehi that are inoperable or do not function in accordance with the specifications published by the manufacturer or publisher and are covered under the manufacturer’s or publisher’s warranty.  All defective returns are subject to more restrictive manufacturer or publisher policies.  Purchaser may request an RMA for the return of defective Products, excluding Special Order Products, within twenty-five (25) calendar days of invoice date.  Purchaser’s defective returns will be limited to a maximum of 15% of the value of Purchaser’s Product purchases within the same vendor code as the defective Product during the twenty-five (25) calendar days prior to the RMA date, less any prior defective returns during that period.  Upon receipt of the defective Product for which the RMA was issued, Sehi may test the Products and may return to Purchaser, at Purchaser’s expense, any Products found not to be defective.  Upon verification that the returned Product is defective, Sehi may, at Sehi’s sole discretion, either (i) repair the defective Product, (ii) ship Purchaser a replacement Product, or (iii) provide Purchaser a credit equal to the lesser of the Product’s invoice price or current replacement value less any applicable charges or fees.  Sehi reserves the right to require Purchaser to return defective Products directly to the manufacturer or publisher for replacement according to its defective Products return policy.  Sehi shall not be obligated to repair, replace, or issue credit to Purchaser for Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to, catastrophe, power failure or transients, overvoltage on interface, environment extremes, improper use, maintenance or application of the Products or use of unauthorized parts.  Purchaser shall bear all risks of loss when returning defective Products.
   
   
    
3. Stock Balance Returns- Stock balance returns are only for Products purchased from Sehi that are unopened and unused and can be re-sold as new.  All stock balance Products returned must be in the manufacturer’s original packaging and in condition suitable for resale including, but not limited to, without price tags or stickers or additional shrink wrapping, clean, undamaged and complete (“Stock Balance Condition”).  All stock balance returns are subject to more restrictive manufacturer or publisher policies.  Purchaser may request an RMA for the return of Products in Stock Balance Condition, except for Special Order Products, within thirty (30) calendar days of invoice date.  Purchaser’s stock balance returns will be limited to a maximum of 15% of the value of Purchaser’s Product purchases within the same vendor code as the Product to be returned during the thirty (30) calendar days prior to the RMA  date, less any prior stock balance returns during that period.  Upon receipt of the Product for which the RMA was issued, Sehi will verify the condition of the Product.  Any Products that are not in Stock Balance Condition will be considered Overgoods.  Sehi will return Overgoods to Purchaser and will charge Purchaser a $50 processing fee per shipment returned to Purchaser plus related freight charges.  Additional fees may apply to returned Products; e.g., re-box, label removal, reshrink, etc., that are not in Stock Balance Condition.  Upon verification that the returned Product is in Stock Balance Condition, Sehi will issue a credit to Purchaser equal to the lesser of the Product’s invoice price or current replacement value less any applicable charges or fees.  If Sehi elects to restore returned Product to Stock Balance Condition instead of returning it to Purchaser, the credit to Purchaser, the credit to Purchaser will be net of Sehi’s costs to return the Product to Stock Balance Condition.  Purchaser shall pay all costs and bear all risks of loss when returning Products to Sehi.

4. Damaged Product Returns- Damaged Product returns are only for Products purchased from Sehi and shipped via Sehi’s carrier of choice that are damaged in transit from Sehi to the Purchaser or from Sehi to the Purchaser’s customer.  Purchaser or Purchaser’s customer shall refuse any Product delivered in damaged condition.  If the Product is received in damaged condition, Purchaser shall notify Sehi and request an RMA within three (3) business days of receipt of such Product.  Failure to notify Sehi and request an RMA within such time shall be deemed an acceptance of the Product as of the date of shipment.

Please call Sehi Computer Products RMA department .

888-BUYSEHI (888-289-7344)

For any questions, verification or problems that might arise.